About Us


Ocean Beds is part of Ocean Holidays Group, the UK's number 1 Florida receptive tour operator, and the UK's largest growing travel group in the UK in 2022 compared to pre-pandemic levels. Launched in 2013, Ocean Beds aims to give the highest levels of service and support to our partners, and their clients while on holiday from our Welcome Center, which is based in Kissimmee and managed by our own Ocean Holidays Team.

Ocean Beds specialises in delivering an unrivalled Florida Homes programme as well as a vast selection of hotels, including budget to resort-style accommodation, whilst providing wholesale rates at handpicked hotels across Florida and the rest of the USA. Ocean Beds offers the latest technology with a fast XML and in-house extranet capability for effortless distribution.

For more information please contact one of our Business Development Team below. We can offer full support to partners in technology, sales support, training as well as day-to-day contact with a dedicated Account Manager.

 

Meet the Team

Sales & Operations

Head of Sales & Operations - Ann-Maria Agar

Favourite Travel Destination - Bali, Indonesia
Ann-Maria has been with Ocean Beds for 9 years and brings with her a wealth of knowledge from a number of different sectors within the travel industry. Her input into the team is invaluable in terms of commercial, marketing, training, operations, customer service and technological support to all our partners and the Ocean Beds team.

Team Leader UK Reservations & Operations - Laura Rixson
Email: ukres@ocean-holidays.co.uk
Telephone Number: +44 207 939 7683

With almost 10 years combined experience in the travel industry, our Operations Executives strive to provide the best service in assisting our partners with the bookings, post travel and in resort operational enquiries. Having worked closely with some of the biggest tour operators in the industry, Laura has plenty of experience in dealing with even the most complex booking scenarios, and so can guarantee top-notch support when it comes to ensuring high levels of service for our partners and their clients.

Business Development

Key Account Director - Clare Harvey
Telephone Number: +44 207 939 7683

Favourite Travel Destination - Dubai
Clare spent more than 10 years living and working in Orlando, giving her priceless knowledge of our product as well as fostering absolute commitment to providing unrivalled customer service. Clare has several years worth of experience working with our industry partners on a commercial, marketing and account management basis. Clare is a fantastic team player and is always on hand to assist both our partners and customers, as well as undertake her day-to-day Account Management role.

Key Account Director - Zoe Place
Telephone Number: +44 203 816 0951

Favourite Travel Destination - South of France
Zoe works alongside Clare looking after our trade partners and ensuring they always receive the best training, communication and service possible. With over 26 years worth of experience, Zoe’s industry knowledge is incredibly extensive, particularly when it comes to the trade side and all things commercial. Her passion to deliver is paramount and she understands exactly what it takes to develop and maintain the greatest relationship with our partners and clients.

Product & Revenue

Head of Revenue - Patrick Massaro

Favourite Travel Destination: Scottsdale, Arizona
Patrick has been with Ocean Beds for over 6 years, As Head of Revenue, his role includes overseeing contracting of Villa & HOtel Product as well as mangaing the overall performance and profitability of our product through pricing, distribution and inventory management. Having previously worked for British Airways Holidays for 16 years in analytics and revenue management, Patrick brings and abundance of product and revenue experience to the Ocean Beds team. 

Orlando Welcome Centre

Head of Homes Division - Celeste Herzog

Favourite Travel Destination: Hawaii
Celeste has worked in the travel industry since 2007, offering 12 years of experience in the Florida villa market. With an expansive knowledge of Orlando’s villa communities and the wider Central Orlando area, she is a valuable member of our US team. Celeste is responsible for contracting homes in Orlando and the Gulf Coast, serving as a liaison between Ocean Holidays and all villa property management companies.  

 

US Reservations Manager - Brenda Valentin

Favourite Travel Destination: Aruba
Brenda oversees our AOA (Allocation on Arrival) reservations, manages the commitment home calendars and works with property managers to meet guest expectations and requests while meeting our Health and Safety Guidelines. Having been in the industry since 2008 and working for Ocean Holidays since 2014, Brenda is a key member within the US Team and makes certain our villas stay as first-class products on the vacation market.

 

Customer Experience & Quality Control Manager - Missy Guyer

Favourite Travel Destination: New York City
Missy brings with her over 20 years of diverse hospitality experience including Management roles in Concierge, Sales and Marketing, Project Management, and Client Relations. Missy is responsible for overseeing a team to deliver exceptional customer experience for guests of Ocean Beds. 

 

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